Terms and Conditions — Överstekvarn

Part A — Terms and Conditions for Private Consumers

The following terms apply to purchases made by private individuals. For corporate purchases, see Part B below.

Swedish consumer law — in particular the Consumer Sales Act (Konsumentköplagen) and the Distance and Off-Premises Contracts Act (Distansavtalslagen) — applies to all purchases made by private consumers. You can read more about your rights as a consumer at the Swedish Consumer Agency (Konsumentverket): www.konsumentverket.se.

1. Prices

All prices are shown in Swedish kronor (SEK). Prices are displayed inclusive of VAT by default; you may toggle between inc. and ex. VAT in the shop. VAT is applied at the following rates:

6% — food products (including all chili products, condiments, sauces, jams, and similar) — temporarily reduced from 12%, applicable from 1 April 2026 to 31 December 2027
25% — other goods and services (including any packaging or accessories where applicable)
6% — printed materials

The applicable VAT rate and amount is shown in your basket and again before you confirm your order.

Shipping costs are shown in the basket and added to the order total before confirmation. Prices may be changed without prior notice, but the price applicable at the time of your order is the price you pay.

2. Payment

We accept the following payment methods:

2.1 Card Payment — Stripe

Card payments are processed securely by Stripe Payments Europe, Ltd. We accept Visa and Mastercard. All card transactions are encrypted via SSL and authenticated using 3D Secure (Verified by Visa / Mastercard SecureCode). We do not store your card details — these are handled entirely by Stripe in accordance with PCI DSS standards. Stripe’s privacy policy is available at stripe.com/privacy.

2.2 Klarna

We offer the following payment options through Klarna Bank AB (publ):

Pay now — immediate payment by card or direct bank transfer via Klarna’s secure interface
Pay later (invoice) — pay within 30 days of delivery, subject to Klarna’s credit assessment. Available to Swedish residents aged 18 or over, ordering to their registered address. No invoicing fee is added by us; Klarna’s own terms apply.
Pay in instalments — spread the cost over several months, subject to Klarna’s credit assessment and terms.

When you choose a Klarna payment option, you enter into a separate agreement with Klarna. Klarna may carry out a credit check. Your personal data will be shared with Klarna for the purposes of processing your payment — see Klarna’s privacy policy at klarna.com/se/integritetspolicy. In the event of a dispute relating specifically to a Klarna payment, you should contact Klarna directly.

2.3 Swish

We accept payment via Swish. When paying by Swish, please include your order number as the payment reference. Payment is processed immediately and your order will be dispatched once confirmed. Swish payments are available to customers with a Swedish bank account and the Swish app.

3. Shipping and Delivery

3.1 Shipping costs

Sweden: Orders up to SEK 600 incur a shipping fee of SEK 49. Orders over SEK 600 qualify for free shipping. The minimum order value is SEK 150.

Rest of EU: Shipping costs for orders to all other EU member states are calculated at checkout based on weight and destination. Free shipping thresholds and minimum order values may differ — these are shown at checkout before you confirm your order.

We do not deliver to PO box addresses.

3.2 Delivery times — Sweden

Orders are dispatched on the first Monday or Thursday following receipt and confirmation of payment. In-stock items typically arrive within 3–10 working days. Items not currently in stock are ordered from our suppliers and usually dispatched within 1–3 working days of arrival. Delivery times in parts of northern Sweden may be extended by one day.

Delivery times may be longer during periods of high demand, stocktaking, or supplier delays. We will inform you of any significant delay.

3.3 Delivery times — Export

We deliver to all EU member states. Delivery times and shipping costs for orders outside Sweden are shown at checkout. As all deliveries are within the EU, no customs duties apply. Local VAT rules may vary — the applicable VAT is shown at checkout.

4. Food Products — Allergens and Product Information

We sell food products. Full ingredient and allergen information for each product is provided in the product listing on our website, and on all product packaging.

If you have a food allergy or intolerance, please review the allergen information carefully before ordering. If you cannot find the information you need, contact us before placing your order at info@overstekvarn.se or 0707-695 795.

Our products are produced in a facility that handles chili peppers and may handle other allergens including mustard. Full details are listed per product.

5. Right of Withdrawal

5.1 General right of withdrawal

As a private consumer purchasing online, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason, in accordance with the Distance and Off-Premises Contracts Act (Distansavtalslagen).

To exercise your right of withdrawal, notify us clearly before the 14-day period expires — by email to info@overstekvarn.se, by post to the address above, or using the standard withdrawal form in Section 5.3 below.

5.2 Exceptions — food products

The right of withdrawal does not apply to food products that may deteriorate or expire, in accordance with Distansavtalslagen Chapter 2, Section 11. This includes all of our chili sauces, condiments, jams, pestos, dressings, oils, vinaigrettes, salts, mustards, chutneys, and other perishable food products.

If you are uncertain whether the right of withdrawal applies to a specific product in your order, please contact us before placing your order.

For non-food items or non-perishable packaging where withdrawal rights do apply, the product and its original packaging must be returned in unchanged condition. Return shipping costs are the responsibility of the consumer. We will issue a refund within 14 days of receiving the returned item and confirming it is in acceptable condition.

5.3 Standard withdrawal form

To use the standard withdrawal form, complete and return the following:

To: Överstekvarn Gotlandsdelikatesser AB, Tingstädevägen 30b, 624 44 Tingstäde, Sweden / info@overstekvarn.se

I/We hereby give notice that I/we withdraw from my/our contract of sale for the following goods:

Ordered on: _______________
Received on: _______________
Order number: _______________
Name: _______________
Address: _______________
Signature (paper form only): _______________
Date: _______________

6. Returns

To return a product (where the right of withdrawal applies — see Section 5.2), contact us first to arrange the return. Returns should be sent to:

Överstekvarn Gotlandsdelikatesser AB
Tingstädevägen 30b
624 44 Tingstäde
Sweden

Return shipping is the consumer’s responsibility unless the item is faulty (see Section 7). We recommend using a tracked postal service, as we cannot accept responsibility for returns lost in transit.

Refunds are processed within 14 days of receiving the returned item, provided it is in unchanged condition. Refunds are issued via the same payment method used for the original purchase.

7. Complaints and Warranty

7.1 Faulty or defective products

If you receive a product that is faulty, damaged, or not as described, contact us as soon as possible at info@overstekvarn.se or 0707-695 795, providing your order number and a description (and if possible, a photo) of the fault.

Under the Consumer Sales Act (Konsumentköplagen), you have the right to complain about a defective product for three years from the date of purchase. During the first 12 months, it is assumed that any defect existed at the time of sale — we bear the burden of proving otherwise. After 12 months, the burden shifts to you as the consumer to demonstrate that the defect existed at the time of purchase.

A complaint submitted within two months of discovering the defect is always considered timely. We aim to respond to all complaints within five working days, and in any case within four weeks.

Depending on the nature of the fault, we will offer a replacement, repair, price reduction, or full refund. Return shipping for genuinely faulty items is covered by us — we will send you a prepaid returns label.

7.2 Product warranties

Some products carry manufacturer warranties. Where a warranty period is stated in the product description, it applies in addition to your statutory rights. Your statutory rights are not affected by, and are in addition to, any warranty offered.

8. Transport Damage

If your order arrives visibly damaged, report this to the carrier (DHL or the relevant courier) immediately upon receipt, and contact us at info@overstekvarn.se as soon as possible. We are responsible for ensuring your order arrives in good condition and will arrange a replacement or refund for items damaged in transit.

9. Unredeemed Packages

If a package is not collected from the delivery point within the collection window and is returned to us, we charge a fee of SEK 395 incl. VAT to cover return freight, handling, and administration costs. This fee will be invoiced before a re-dispatch is arranged.

10. Retention of Title

All goods remain the property of Överstekvarn Gotlandsdelikatesser AB until full payment has been received.

11. Age Restrictions

Customers under the age of 18 must have permission from a parent or guardian to place an order. By placing an order, you confirm that you are at least 18 years of age, or that you have obtained the required permission.

To purchase on invoice, you must be at least 18 years old.

12. Personal Data and Privacy

We process your personal data in order to fulfil your order, communicate with you about it, and (where you have given consent) to send marketing communications.

The information we collect includes: name, delivery address, email address, phone number, and payment information. This data is used for order processing, invoicing, delivery, and customer service. We do not sell your personal data to third parties. We share it only with service providers necessary to fulfil your order (e.g. shipping companies, payment processors), who are bound by data processing agreements.

Your personal data is processed in accordance with the General Data Protection Regulation (GDPR) and the Swedish Personal Data Protection Act (Dataskyddslagen). The legal basis for processing is the performance of a contract (your order) and, where applicable, your consent.

Your rights under GDPR include:

The right to access the personal data we hold about you
The right to correct inaccurate data
The right to request deletion of your data (subject to legal obligations)
The right to object to processing for direct marketing
The right to data portability

To exercise any of these rights, or if you have questions about how we handle your data, contact us at info@overstekvarn.se.

If you believe we are handling your personal data incorrectly, you have the right to lodge a complaint with the Swedish Data Protection Authority:

Integritetsskyddsmyndigheten (IMY)
Box 8114, 104 20 Stockholm
www.imy.se

A full Privacy Policy, including details of retention periods, data transfers, and all third-party processors, is available at [www.overstekvarn.se/privacy-policy] (link to be added).

13. Cookies

Our website uses cookies — small text files stored on your device — to enable core functionality and to help us understand how the site is used.

Strictly necessary cookies (required for the site to function, e.g. shopping basket and login session) are placed automatically. These do not contain personal information.

Analytics and marketing cookies (e.g. Google Analytics, social media pixels) are placed only with your explicit consent, which you can give or withdraw via the cookie consent tool on our website. You can also manage cookies through your browser settings, though disabling certain cookies may affect site functionality.

For full details of the cookies we use, see our Cookie Policy at [www.overstekvarn.se/cookie-policy] (link to be added).

14. Force Majeure

We are not liable for failure to fulfil our obligations where such failure is caused by circumstances beyond our reasonable control, including but not limited to: natural disaster, fire, flood, pandemic, war, industrial action, or significant disruption to transport or supply chains. We will inform you as soon as possible of any such event and its expected impact on your order.

15. Dispute Resolution

If you are dissatisfied with our handling of a complaint and we are unable to reach a resolution, you may refer the matter to:

Allmänna reklamationsnämnden (ARN)
Box 174, 101 23 Stockholm
www.arn.se

ARN is an independent public body that handles consumer disputes free of charge.

You may also use the EU Online Dispute Resolution platform:
ec.europa.eu/consumers/odr

16. Governing Law

These terms and conditions are governed by Swedish law. Any dispute that cannot be resolved through ARN or mutual agreement shall be subject to the jurisdiction of Swedish courts.

17. Changes to These Terms

We reserve the right to amend these terms and conditions. The version in effect at the time of your order applies to that order. We will publish any material changes on our website.

Part B — Terms and Conditions for Business Customers

The following terms apply to purchases made by companies, organisations, associations, schools, municipalities, and other legal entities (collectively “Business Customers”). Purchases by Business Customers are not covered by consumer protection legislation (Konsumentköplagen or Distansavtalslagen).

B1. Orders and Order Confirmation

Orders may be placed via our website, by email, or by telephone. An agreement is formed when we send written order confirmation. We reserve the right to decline any order.

Minimum order values and packaging requirements may apply for trade orders — these will be confirmed at the time of order.

B2. Prices and Invoicing

Prices for Business Customers are shown excluding VAT unless otherwise agreed. Swedish VAT is added at the applicable rate. Business customers registered for VAT in another EU member state may be eligible for zero-rated supply — please provide your valid VAT number at the time of order.

We invoice in Swedish kronor (SEK) by default. Other currencies may be agreed in writing.

B3. Payment Terms

Standard payment terms for Business Customers are net 30 days from invoice date, subject to credit approval. We reserve the right to apply shorter payment terms or require advance payment for new accounts or where credit limits are exceeded.

Specific payment terms may be agreed in writing for individual accounts:

State, municipal, and county council bodies: 30 days, no invoicing fee
Other organisations and associations: 14–30 days as agreed

Late payment incurs interest at the rate set by the Swedish Interest Act (Räntelagen), currently 8% above the reference rate, plus a reminder fee of SEK 50 per reminder.

B4. Delivery

Delivery terms are agreed at the time of order. Unless otherwise agreed, orders are delivered DAP (Delivered at Place) to the address provided. Risk of loss passes to the Business Customer on delivery.

Delivery times are estimates only. We are not liable for delay caused by circumstances beyond our reasonable control.

For larger trade orders, delivery by pallet may apply. A delivery surcharge may be added for small orders or non-standard delivery requirements — this will be communicated before the order is confirmed.

B5. Inspection and Complaints

Business Customers must inspect goods upon delivery and notify us of any visible damage, shortage, or discrepancy within 5 working days of receipt. Claims for hidden defects must be submitted within 10 working days of discovery.

For non-consumer food products, the standard guarantee under the Sale of Goods Act (Köplagen) applies. We do not accept returns on perishable food products unless they are demonstrably faulty on delivery.

B6. Right of Withdrawal

The 14-day consumer right of withdrawal does not apply to Business Customer purchases. Returns are accepted only by prior written agreement and at our discretion. A restocking fee may apply.

B7. Liability

Our liability to Business Customers is limited to the value of the goods in the relevant order. We are not liable for indirect loss, loss of revenue, or consequential damages.

B8. Retention of Title

All goods remain the property of Överstekvarn Gotlandsdelikatesser AB until full payment has been received. Business Customers must store goods in a manner that makes them identifiable as our property until ownership passes.

B9. Resale and Labelling

Business Customers who purchase products for resale are responsible for ensuring that labelling, allergen information, and marketing materials comply with all applicable regulations in the territory of sale, including EU Regulation 1169/2011 on food information to consumers.

Products must not be repackaged, relabelled, or represented in a way that is misleading or that misrepresents the origin of the goods without our prior written consent.

B10. Confidentiality

Any pricing, terms, or commercial information provided to Business Customers is confidential and may not be shared with third parties without our written consent.

B11. Governing Law and Disputes

These terms are governed by Swedish law. Any dispute shall first be referred to negotiation between the parties. If no resolution is reached within 30 days, the dispute shall be referred to the courts of Gotland, Sweden, as the court of first instance.

Last updated: July 2026

These terms and conditions are provided in English for convenience. In the event of any conflict between the English version and any Swedish version, the Swedish version shall prevail.