1.1 PAYMENT & amp; SHIPPING FOR PRIVATE CONSUMERS
For private consumers, the Consumer Purchase Act and the Distance Contracts Act apply.
PAYMENT OPTIONS
1.1.1 Payment by invoice.
Invoice for Swedish private individuals (invoicing fee of SEK 39 including VAT will be added).
When selling to Swedish private individuals, we apply the payment term 14 days net from the invoice date. (Corporate customers, organizations, associations and parishes buy against 14-day, 20-day and 30-day invoices, depending on the agreed payment period).
Sales to the state, school, municipality and county council take place against a 30-day invoice and no invoicing fee is added.
To be able to buy against an invoice, you as a private person must be at least 18 years old and order to your accounting address.
In the event of late payment, a reminder fee of the amount permitted by law is currently paid. SEK 50 and default interest with 24% + current reference interest. The usual credit check without a copy of knowledge takes place and delivery only takes place to a registered address. When choosing an invoice as a means of payment, an extra fee of SEK 39 incl. VAT will be added.
1.1.2 Card Payment
We accept VISA and Mastercard. Our partner for these transactions is Payson. A company that guarantees a fast and secure payment.
Payment is made via a secure connection. All transactions are sent via SSL (Secure Sockets Layer) and are encrypted. We use the latest security technology for online credit card payments – 3D-Secure – a standard developed by VISA and MasterCard with the intention of securely validating the consumer when buying online.
When the card information is received, and encryption is no longer necessary, the user can return to the store – then a warning can be displayed that you are coming to an insecure site. This is completely in order and does not involve any security risk, all sensitive data is then already handled.
This is how it works:
Once you have chosen to pay by card, you will come to Payson’s secure payment card for credit cards. Then you choose which credit card you want to use (VISA or Mastercard), fill in the fields Card number and Valid until (month), Valid until (year) and Valid until (year). The information that has been provided is checked.
What is security code (CVV2 / CVC2 / CSC)?
To increase security, you as a customer are asked to enter the last three (Amreican Express 4 digits) digits printed in the signature field on the back of the card. CVV2 is VISA’s name and CVC2 is MasterCard’s name. The American Express equivalent is called CSC. Other names on the market that are used are security code, CVV code, CVx or security number. This code is sent to the card issuer for verification and verification.
Where can I find the code on the card?
On Visa, MasterCard and Eurocard you will find the code which are the last three digits in the signature field on the back of the card. If you use American Express, the code is four digits and can be found on the front of the card.
Why does a security code have to be entered?
This is to increase security. These figures are randomly generated by the card issuer and may only be used as verification for Distance Trading purchases.
If you want to know more about the security code, contact your bank or card issuer.
Verified By Visa
Verified by Visa is Visa’s name for the 3D Secure standard for secure card customer identification when purchasing online.
Card issuers who have offered their card customers this service will be able to identify and verify the card customer’s identity in a secure manner. The card customer is linked to their card issuer and may enter a username and password.
Read more about Verified by VISA
MasterCard SecureCode
Mastercard SecureCode is Mastercard’s name for the 3D Secure standard for secure identification of card customers when purchasing online. Card issuers who have offered their card customers this service will be able to identify and verify the card customer’s identity in a secure manner. The card customer is linked to their card issuer and may enter a username and password.
Read more about MasterCard SecureCode
1.1.3 Payment via Internet Bank
We accept payments via the internet banks Swedbank, Handelsbanken, SEB and Nordea. Our partner for these transactions is Payson. A Swedish company that guarantees a fast and secure payment.
This is how it works:
When you have completed your purchase and you have chosen to pay via Internet banking, you will come to the Payson payment exchange. Then you choose which bank to use. You will now be sent to your bank where you can confirm the purchase.
1.1.4 Payment with Payson
Payment is easy and secure with Payson. Even if you do not already have a Payson account, you can quickly make the transaction via Payson. Payson cooperates with VISA, MasterCard and all Swedish banks that offer direct payments, Swedbank, Handelsbanken, SEB and Nordea.
Payson maintains high security requirements and is PCI certified by Trustwave, which is an international organization for secure e-commerce. All traffic is encrypted via SSL 128 bits and all card transfers are based on the banks’ so-called 3D-secure technology.
Payson started in 2004 in Sweden and over one million people have used Payson, which is a well-known payment solution on the internet.
Read more about Payson here: Payson
1.1.5 Advance payment to our Swish account
When paying in advance via Swish, enter your order number. Payment reaches us immediately and we can handle the order.
SHIPPING
We deliver with DHL Servicepoint and the shipping cost is based on the size of the order. The shipping cost is SEK 49 for orders up to SEK 500, thereafter free shipping. The minimum order is SEK 100.
DELIVERY TIMES
Deliveries within Sweden
Delivery times are 3-10 weekdays, depending on stock status.
Longer delivery times than stated may occur during periods when we have a high load due to high order intake, stock closing, delays from suppliers etc.
COMPANY INFORMATION
Postal and delivery address:
Colonel Chili Gotland AB
Tingstädevägen 30 b
624 44 Tingstäde
Account information:
Bankgiro: 566-7829
You can check bank giro numbers here
Org.nr: 559007-4539
Momsreg.nr: SE559007453901
Contact:
Customer service phone: 0707-695 795
Email: info@overstekvarn.se
1.2 GENERAL TERMS AND CONDITIONS FOR PRIVATE CONSUMERS
(see below for General Terms and Conditions for Companies)
For private consumers, the Consumer Purchase Act and the Distance Contracts Act apply. You can read more about your rights as a consumer at the Swedish Consumer Agency.
THE COMPANY delivers to private individuals, companies, schools, organizations, associations and parishes in the Swedish, Danish and Finnish markets.
Age limit for orders
Customers under the age of 18 must have a guardian’s permit to place orders with us.
PRICES
The prices of our goods are stated in Swedish kronor. By default, prices are shown including VAT. However, you can choose between seeing the prices and the total product value including or excluding VAT. Any invoicing fee is always shown including VAT. VAT is also displayed in kronor before you confirm the order. VAT is 25%, 12% and 6%.
Shipping costs are added to all orders. When you add something to the shopping cart, you can see what the estimated shipping cost will be in the box under the shopping cart. The shipping cost is then added to the total cost before you confirm your order.
CUSTOMER / PERSONAL INFORMATION
To shop with us, you must enter information in all fields that are mandatory when registering the customer. If we do not have your e-mail address, we can not send an order confirmation and we can not notify you of known delivery delays or if any part of your order can not be delivered.
The personal information you provide to us is used for order processing, invoicing, information, marketing and other purposes that aim to make our service work as well as possible. The information is not passed on to any third party.
DELIVERY
Mode of delivery
Your order is sent by DHL / Schenker or another freight forwarder depending on weight and size. The consignment receives a parcel number which is used to show where the package is in the mail handling.
NOTE: We do not deliver to box addresses.
Delivery time
THE COMPANY has warehouses in Visby. The products we have in stock are sent from us on the first Monday or Thursday after the order has been received and / or paid for. The products we do NOT have in stock are sent as soon as we receive them home – most often we get products home to our warehouse after 1-3 days and they are then sent to you immediately. The delivery time for these goods will then be about 1-5 working days (within Sweden).
To some parts of Norrland, Posten delivers with a one-day delay, this is not included in the estimated delivery time we state on the website.
Longer delivery times than stated may occur during periods when we have a high load due to high order intake.
Cancellation
As a private consumer, you have the right to cancel your order before we have sent the order to you.
FEE FOR UNRELEASED PACKAGES
In the case of unredeemed packages, we charge a fee of SEK 395 (incl. VAT) to cover the fees that arise in connection with the package being returned to us.
TRANSPORT DAMAGED GOODS
If an item is damaged during transport, the damage must be reported immediately to the forwarder (Posten, Schenker, DHL or similar).
You also contact us for complaints as we are responsible for the deliveries arriving to you in good condition.
RESTRICTIONS OF OWNERSHIP
All goods you ordered are the COMPANY’s property until full payment is received by us.
COMPLAINTS TERMS AND RIGHT OF WITHDRAWAL
To complain about a faulty or defective item, please contact us immediately. We will send you a new item at no extra shipping cost, provided the item is available. If we can not replace you with a new item, we will make a refund to you when we have received the defective item in return. For return of defective goods, we send a shipping note with paid postage.
It is also good to know that as a private consumer you have three years to complain about an original defect in a product.
In the event of a complaint, the customer must contact the COMPANY and, in order to simplify the handling of the complaint, state the order number and reason for the complaint.
RIGHT OF WITHDRAWAL & amp; RETURNS
Private consumers have, according to the Distance Contracts Act, the right to cancel the purchase within 14 days. The right of withdrawal applies when the product and packaging are returned in unchanged condition. to, as a private consumer, use the right of withdrawal, you must contact Överstekvarn Chili Gotland AB. Return shipping is paid for by the consumer. Refund will be made as soon as we have received the item back and the return is approved (refund will be made within 30 days).
The return address is:
Colonel Chili Gotland AB
Tingstädevägen 30 b
624 44 Tingstäde
Sweden
GUARANTEE
All product warranties are provided by our suppliers and manufacturers. Different goods have different lengths of warranty, our goal is for this to be stated in the product description if different warranty periods are applied (eg 2 years, 5 years, 10 years, etc.). We of course help with contact and warranty measures, so do not hesitate to contact us. According to the Consumer Purchase Act, private consumers have the right to complain about a product within 6 months from the date of purchase.
MAJOR FORCE
An event beyond the COMPANY’S control, which could not reasonably have been foreseen, shall be attributed to force majeure, which means that the COMPANY is released from its obligations to fulfill concluded agreements.
OTHER
THE COMPANY reserves the right to change all information without prior notice. In the event of a final sale or if a sale item has expired, the COMPANY has the right to cancel the purchase and refund any amounts paid in advance.
COOKIES
According to the Electronic Communications Act, which came into force on 25 July 2003, everyone who visits a website with cookies must receive information about it.
THE COMPANY uses cookies.
A so-called session cookie is saved on your computer to ensure that the items you want to buy end up in your own shopping cart, and to ensure that you can log in to the correct account. The cookie does not contain any personal information and the information can not be used in any way. The only function of the cookie is to technically ensure that you are correctly logged in to your own account. In order for it to be possible to log in and shop at the COMPANY, you must therefore have cookies activated in your browser.
COMPLAINTS TERMS AND RIGHT OF WITHDRAWAL
To complain about a faulty or defective item, please contact us immediately. We will send you a new item at no extra shipping cost, provided the item is available. If we can not replace you with a new item, we will make a refund to you when we have received the defective item in return. For return of defective goods, we send a shipping note with paid postage.
It is also good to know that as a private consumer you have three years to complain about an original defect in a product.
In the event of a complaint, the customer must contact the COMPANY and, in order to simplify the handling of the complaint, state the order number and reason for the complaint.
RIGHT OF WITHDRAWAL & amp; RETURNS
Private consumers have, according to the Distance Contracts Act, the right to cancel the purchase within 14 days. The right of withdrawal applies when the product and packaging are returned in unchanged condition. to, as a private consumer, use the right of withdrawal, you must contact Överstekvarn Chili Gotland AB. Return shipping is paid for by the consumer. Refund will be made as soon as we have received the item back and the return is approved (refund will be made within 30 days).
The return address is:
Colonel Chili Gotland AB
Tingstädevägen 30 b
624 44 Tingstäde
Sweden
GUARANTEE
All product warranties are provided by our suppliers and manufacturers. Different goods have different lengths of warranty, our goal is for this to be stated in the product description if different warranty periods are applied (eg 2 years, 5 years, 10 years, etc.). We of course help with contact and warranty measures, so do not hesitate to contact us. According to the Consumer Purchase Act, private consumers have the right to complain about a product within 6 months from the date of purchase.
MAJOR FORCE
An event beyond the COMPANY’S control, which could not reasonably have been foreseen, shall be attributed to force majeure, which means that the COMPANY is released from its obligations to fulfill concluded agreements.
OTHER
THE COMPANY reserves the right to change all information without prior notice. In the event of a final sale or if a sale item has expired, the COMPANY has the right to cancel the purchase and refund any amounts paid in advance.
COOKIES
According to the Electronic Communications Act, which came into force on 25 July 2003, everyone who visits a website with cookies must receive information about it.
THE COMPANY uses cookies.
A so-called session cookie is saved on your computer to ensure that the items you want to buy end up in your own shopping cart, and to ensure that you can log in to the correct account. The cookie does not contain any personal information and the information can not be used in any way. The only function of the cookie is to technically ensure that you are correctly logged in to your own account. In order for it to be possible to log in and shop at the COMPANY, you must therefore have cookies activated in your browser.